Role and Strategy
Townsville Water's Role
The Townsville Water Customer Service Standard outlines the rights, obligations and performance targets of Townsville Water to its customers.
Our core business is to provide water supply and wastewater services to the council local government area, including the supply of potable water, the collection and processing of wastewater, and the supply of recycled water. Townsville Water is a registered Service Provider under the Water Supply (Safety and Reliability) Act 2008. We are committed to providing safe, reliable, value for money water services for the Townsville community.
Townsville Water Report Cards
You can review Townsville Water's performance against set targets for 2023-2024 as highlighted in the customer service standards below.
- Townsville Water Report Card Q1 (PDF, 129.6 KB)
- Townsville Water Report Card Q2 (PDF, 128.7 KB)
- Townsville Water Report Card Q3 (PDF, 129.1 KB)
- Townsville Water Report Card Q4 (PDF, 151.2 KB)
Townsville Water Report Cards Archive
You can review Townsville Water's performance against set targets for various years as highlighted in the customer service standards below.
2018-2019
- Townsville Water Report Card Q1 (PDF, 51.5 KB)
- Townsville Water Report Card Q2 (PDF, 147.2 KB)
- Townsville Water Report Card Q3 (PDF, 179.4 KB)
- Townsville Water Report Card Q4 (PDF, 122.9 KB)
2017-2018
- Townsville Water Report Card Q1 (PDF, 435.2 KB)
- Townsville Water Report Card Q2 (PDF, 21.3 KB)
- Townsville Water Report Card Q3 (PDF, 158.8 KB)
- Townsville Water Report Card Q4 (PDF, 145.0 KB)
2016-17
- Townsville Water Report Card Q1 (PDF, 450.9 KB)
- Townsville Water Report Card Q2 (PDF, 451.5 KB)
- Townsville Water Report Card Q3 (PDF, 432.0 KB)
- Townsville Water Report Card Q4 (PDF, 422.1 KB)
2015-16
- Townsville Water Report Q1 (PDF, 416.7 KB)
- Townsville Water Report Q2 (PDF, 435.6 KB)
- Townsville Water Report Q3 (PDF, 756.2 KB)
- Townsville Water Report Q4 (PDF, 445.1 KB)
Drinking Water Quality Management Plan Annual Report
Townsville Water is responsible for the quality of the town's drinking water. The Drinking Water Quality Management Plan Annual Report is available for downloading below.
- Drinking Water Quality Management Plan Annual Report 2022-2023 (PDF, 6.5 MB)
- Drinking Water Quality Management Plan Annual Report 2021-2022 (PDF, 4.9 MB)
- Drinking Water Quality Management Plan Annual Report 2020-2021 (PDF, 8.3 MB)
- Drinking Water Quality Management Plan Annual Report 2019-2020 (PDF, 14.2 MB)
- Drinking Water Quality Management Plan Annual Report 2018-2019 (PDF, 16.1 MB)
- Drinking Water Quality Management Plan Annual Report 2017-2018 (PDF, 15.5 MB)
- Drinking Water Quality Management Plan Annual Report 2016-2017 (PDF, 1.0 MB)
- Drinking Water Quality Management Plan Annual Report 2015-2016 (PDF, 1.3 MB)
- Drinking Water Quality Management Plan Annual Report 2014-2015 (PDF, 1.0 MB)
- Drinking Water Quality - Frequently Asked Questions (PDF, 195.4 KB)
Annual Performance Data Report
An annual performance data report is also available outlining specific water performance data:
- Performance Data Report 2022-23 (PDF, 1.4 MB)
- Performance Data Report 2021-22 (PDF, 751.9 KB)
- Performance Data Report 2020-21 (PDF, 1.8 MB)
- Performance Data Report 2019-20 (PPTX, 11.2 MB)
- Performance Data Report 2018-19 (PDF, 1.3 MB)
- Performance Data Report 2017-18 (PDF, 6.1 MB)
- Performance Data Report 2016-17 (PDF, 3.8 MB)
- Performance Data Report 2015-16 (PDF, 326.3 KB)
- Performance Data Report 2014-15 (PDF, 2.6 MB)
Water Demand Management Strategy
We have developed a strategic vision for the future of water demand management. Sitting below this vision are a number of themes and objectives that provide a focus for delivery of water demand management in Townsville.
- Water Demand Management Strategy (PDF, 221.3 KB)
- Water Demand Management Strategy Plan on a Page (PDF, 138.5 KB)
- Regional Water Supply Security Assessment (PDF, 2.3 MB)
