Meters
Your water meter registers all the water used at your property. Every property has its own individual water meter. Regularly checking your water meter will help you be more aware about how much water your household uses.
Leaky taps, overwatering your lawn, and undetectable water leaks can be a big drain on your family budget if they are left too long. You can take control of your water use by making some simple changes around the home.
How to Find Your Water Meter
Water meters are usually located towards the front of your property, close to either the left or right corner. If you have trouble locating your water meter, contact the Customer Service Centre on 13 48 10 or email Townsville Water and we can help you locate it.
How to Read Your Water Meter
Check Your Water Meter Day - 14th of every month
The dial shows the total amount of water your household has used. Black numbers show the amount of water used in kilolitres (1kL = 1,000 litres). Red numbers show the amount of water used in litres.
How to Work Out Your Daily Usage
- Record the numbers from your water meter.
- At the same time a day later, record your water meter reading.
- Subtract the first reading from the second reading.
- This is your household's daily water usage.
Helping our Meter Readers
Remember, it's your responsibility to ensure that your meter is easy to get to so we can read and maintain it. The majority of our customers do keep the area around their meters very well maintained and we thank them for their cooperation.
Tips for making your meter easy to get to:
- Cut back shrubs and grass around the meter.
- Ensure the water meter is not buried or covered with mulch.
- Don't plant prickly or spiky plants around your meter, e.g. Agave, Bougainvillea.
- Fences and gates.
- Access to the meter must be provided at all times for reading and maintenance purposes.
Dogs: We like dogs as much as you do, but for the safety of our meter readers, please ensure aggressive dogs are kept under control.
Private Works Quotations
Any work, for which a standard fee is not supplied, requires a quotation.
Requests for quotation must be submitted to Planning and Development on form Customer Request for Quotation (QAF0190), along with two copies of a site plan clearly indicating the location and extent of the works to be quoted. Details should be written on the application and a copy of any Town Planning requirements attached.
First time customers are required to pay upfront or complete a council Credit Application form.
Quotations will be carried out in accordance with the Private Works Quotation Procedure.
Any works required outside the parameters specified within the quotation will be treated as a variation of contract and will incur additional charges. Payments of all costs are required within 30 days of invoicing.
For further information please contact the Customer Service Centre on 13 48 10 or email Townsville Water.
