Change Your Water Billing Plan
Did you know that you can choose how you are billed for water?
Residential property owners can choose a water plan applicable to their residential property:
- by application to Council during the water plan opt-in period, usually around July – August each year
- on application to Council within one month of acquiring the property, with the change being effective from the first scheduled reading date after application.
You will need a copy of your most recent Rate & Utilities Notice so we can help you change your water billing option.
Use the below form to change your water billing plan or visit a SERVE Centre.
Water Billing Options
There are two water billing options: the Standard plan and the Water Watchers Plan.
Standard Plan (fixed allocation)
You will be allocated 772kL of water for $1,008 per year. This is split in two equal parts and charged over two rates notices each financial year. This is $504 for six months. If you use more than the allocated 772kL, you will be charged $3.86 per kilolitre as an excess water charge.
Water Watchers Plan (two-part tariff)
You will be charged a service connection fee of $456 per year. This is split into two equal parts and over two rates notices. This is $228 for six months.
Your actual water use on the Water Watchers Plan is billed at a lower rate: $1.83 for every kilolitre of water you use.
Note: The charge for a vacant land service is also $456 per year.
Which plan should I be on?
If your yearly water use is low (under 297 kilolitres), you will benefit from being on the Water Watchers Plan.
Are you a water watcher or waster? Regularly checking your water meter will help you work out how much water your household uses.
Check Your Water Meter Day is held on the 14th day of every month. Keep an eye on your water use by using our simple tips for saving water at home.
For more information, see our Common Water Questions page.
