Understanding Your Rate & Utilities Notice

Townsville ratepayers receive their Rate and Utilities Notice in their mailbox or inbox twice a year – in February and August. To receive your notice via email, subscribe to eNotices.

The notice features breakdowns of rates, utilities, State Government levies, and eligible concessions.

Council offers a prompt payment discount to the General Rate, and the Nelly Bay Harbour Development Special Rate, upon full payment of all rates and charges, including arrears, by the discount date shown on the Notice.

Council has decided to allow a 5% discount to the payment of differential general rates for rateable land included in differential rating category 1 – Residential Principal Place of Residence to encourage the prompt payment of rates and charges on certain properties.

View How rates are calculated for the 2024/25 financial year

For more information or assistance, phone 13 48 10 or email us at enquiries@townsville.qld.gov.au.

Download an example notice

Below is an example Rate & Utilities Notice with explanations for each section.

Need to check your rates balance?

You can check your rates balance online, at any time here on our website. All you need is an internet connection and your rates notice, either eNotice or printed notice is fine.

Watch the short video below that explains how to use the tool.