Emergency Contacts

Emergency Calls – Triple Zero (000)

Triple Zero (000) Australia’s primary emergency call service number. You should call 000 if you need urgent help from police, fire or ambulance services.

• Phone: 000
• Secondary Number for Mobile Phones: 112
• Text-Based Relay Service: 106
• More information: Triple Zero (000).

Townsville State Emergency Service (SES)

Branches or trees down, tarping.

• Phone: 13 25 00
• SES Web App.
• SES Apple App
• SES Android App.

You should call 000 if you need urgent help from police, fire or ambulance services.

Queensland Police Service (QPS) – Policelink

If the crime is not happening now, is not life-threatening or there is no likelihood of the suspected offenders still being in the area.

• Phone: 13 14 44
• More information: Policelink.

You should call 000 if you need urgent help from police services.

Queensland Ambulance Service (QAS)

Non-life-threatening calls. If you have a medical reason why you can’t use community, public or private transport, you may be able to use a non-urgent ambulance.

• Phone: 13 12 33
• More Information: Patient Transfer Service.

You should call 000 if you need urgent help from ambulance services.

Townsville City Council

Includes emergency after hours, flood information, dengue outbreaks, sun safety information.

• Phone: 13 48 10

Ergon Energy

To report life threatening emergencies like fallen powerlines or shocks and tingles:

• Phone: 13 16 70 (emergency)

If you have lost power or are experiencing electricity supply problems:

• Phone: 13 22 96 (power outages).

Origin Energy

Natural and LPG gas emergencies (leaks only).

If you have an LPG leak, turn off your appliances and gas cylinders and call immediately:

• Phone: 1800 808 526
• Website: Origin Energy.

North Regional Gas

LPG gas emergencies (leaks and commercial/industrial break downs).

• Phone: 07 4774 5111
• Website: North Regional Gas.

Telstra

If you identify damage to Telstra infrastructure including pits, pillars, underground cables and overhead wires:

• Phone: 13 22 03
• Website: Telstra.

Optus

Damage to the Optus network. If you believe the damage could pose a danger to yourself or the community, first ensure you're safe from the hazard, then call:

• Phone: 13 13 44
• Website: Optus.

Townsville Hospital and Health Service

In an emergency call 000 or go to your nearest hospital emergency department.

• Phone: 07 4433 1111

Department of Transport and Main Roads

Road closures.

• Phone: 13 19 40
• Website: Department of Transport and Main Roads.

Translating and Interpreting Service (TIS National)

Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.

• Phone: 13 14 50
• Website: TIS National.

JCU Vet

Emergency and critical care:

• Phone: 1300 528 838
• Website: JCU Vet.

National Relay Service (NRS)

Emergency calls using NRS Chat, SMS Relay, NRS Captions, Voice Relay:

National Relay Service website.

Register.Find.Reunite System

This Australian Red Cross service allows our community to register, find and reunite family, friends and loved ones after a disaster event.

Visit the Register.Find.Reunite website for more information.