Complaints

Lodging a Complaint with Council

If you have an issue or concern about the services, decisions or actions of Council, we would like to hear about it.

Are you reporting a pothole or damage to our local roads network? Go to our Report a Problem page.

Council is committed to a complaint management process which ensures the effective, transparent and timely resolution of complaints.

Your comments provide us with valuable feedback to allow for continuous customer service improvement.

All you have to do is let us know about your complaint and we will direct your concern to the department best able to deal with it.

For further information, download a copy of our:

To lodge a complaint:

For more information, please contact Council on 13 48 10.

Or visit the Queensland Ombudsman website.