Contact Council

Visit us in person at either our Townsville City or Citylibraries Riverway SERVE Centres.

SERVE Centre – Townsville City

Opening hours:

• Monday to Friday from 8am to 5pm
• Closed on public holidays

Address: SERVE Centre, 103 Walker Street, Townsville City

Payments note: At this location payments are accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques. Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.

SERVE Centre – Citylibraries Riverway

Opening hours:

• Monday to Friday from 9am to 5pm
• Closed on public holidays

Address: SERVE Centre, Citylibraries Riverway, 20 Village Boulevard, Thuringowa Central

Payments note: At this location payments are card only – no cash. Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.

Address mail to our postal address:

• Main phone number: 13 48 10 – during business hours, Monday to Friday from 8am to 5pm
• Emergency after hours number: 13 48 10
• Backup phone number: 07 4727 9000 – available only during business hours, slower response time and not guaranteed to be available during emergency events.

Fax can be sent to: 07 4727 9050

Email us on enquiries@townsville.qld.gov.au

There are many ways to contact us online:

• chat to us online via the Live Chat (during business hours, Monday to Friday from 8am to 5pm)
• contact us or report a problem via the Snap Send Solve app on mobile
• contact us by online form on the Contact Us Online page.

We commit to provide you with:

• prompt and efficient services
• easy access to our services
• friendly, professional service
• accurate and consistent information.

If you require a translating or interpreting service, please call 13 14 50.

For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.