Any work, for which a standard fee is not supplied, requires a quotation.

Requests for quotation must be submitted to Planning and Development on form QAF0190 - Customer Request for Quotation, along with two copies of a site plan clearly indicating the location and extent of the works to be quoted. Details should be written on the application and a copy of any Town Planning requirements attached.

Please follow this link to download a copy of the request for quotation form.

First time customers are required to pay upfront or complete a council Credit Application form.

Quotations will be carried out in accordance with the Private Works Quotation Procedure.

Any works required outside the parameters specified within the quotation will be treated as a variation of contract and will incur additional charges. Payments of all costs are required within 30 days of invoicing.

For further information please contact the Customer Service Centre on 1300 878 001 or send an email to Townsville Water.