2011/12 Water Pricing
For the 2011/12 period residential property owners will now have a choice in how they are billed for water. Property owners will receive all their rates and utilities charges on the same notice, which will be issued twice per year, in August 2011 and March 2012.
Changes to Rates Notices
Under the Queensland Government’s regulatory “Guidelines for issuing a Rates Notice or account for the supply of water to residential premises”, council rates notices' must now include:
- graphical and numerical information on water consumption for the current period compared to the previous billing period
- comparisons of average daily water consumption from current billing period to previous year
- the local area residential average for the current period, and
- litres (L) as a unit of measure on a daily comparative basis (i.e. L/day)
For information visit New Water Consumption Graph and Tenant Advice page.
Water Consumption Advice for Tenants
The Queensland Government has made changes to the Water Supply (Safety and Reliability) Act 2008. Council
must now supply a water advice notice to non-owner residents, i.e. tenants. It has been recognised that
providing tenants with water consumption data can encourage water saving behaviours.
For information visit New Water Consumption Graph and Tenant Advice page.
Water saving
Find out how you can save water in and around the home and garden.
Dam levels
View the current water levels for Ross and Paluma Dams
Rainwater tanks
Find out about Townsville's rainwater tank exemption.
Customer Service Standards
Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for
providing water supply, wastewater, solid waste and recycling services to the Townsville area.
The Customer Service Standard – Water Supply, Wastewater and Waste Services outlines the rights and obligations of Townsville
Water and Townsville Waste Services to its customers.