Council has five divisions and 20 departments, which perform a range of functions to ensure the smooth operation of council. These departments are listed below by division.

Community and Environment division

• Parks Services
• Environmental Health
• Community Services
• Integrated Sustainability
• Library Services

Commercial Businesses division

• Townsville Water
• Townsville Waste

Infrastructure Services division

• Construction and Maintenance
• Corporate Asset Management and Systems
• Technical Services
• Major Projects
• Fleet and Property Management

Planning and Development division

• Development Assessment
• Strategic Planning

Corporate Services division

• Knowledge Management
• Finance
• Human Resources
• Corporate Governance
• Corporate Communications
• Customer Service