If you have an issue or concern about the services, decisions or actions of council, we would like to hear about it.

Are you reporting a pot hole or damage to our local roads network? Go to our Report a Problem page.

Complaints management system

Council is committed to a complaints management process which ensures the effective, transparent and timely resolution of complaints. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

All you have to do is let us know about your complaint and we will direct your concern to the department best able to deal with it.

If you require further information about the complaints managment process, click here for a copy of the Complaints Management Policy or download the  Complaints Form to lodge your complaint.

For more information, please contact the Customer Service Centre on 1300 878 001.

Further Information

On 1 December 2009 the Queensland Civil and Administrative Tribunal (QCAT) commenced.

The new QCAT website can be located at http://www.qcat.qld.gov.au.